8 Customer Service Skills to master.


Being Patient is the starting point.
In order to serve your customers, giving them the time and attention they deserve, sometimes providing fast service is an excuse to provide poor service. Service can yet fast and efficient but still memorable.

Be Attentiveness, learn ho to read your customers.

The ability to really read your consumer, read body language and identify their needs even without an in depth conversation. Train yourself well enough with those soft skills that will enable you to anticipate your consumer needs to satisfy them, exceeding expectations.
Mastering Clear Communication Skills to reach a wider audience.

Talk to your customers in a pleasant and respectful way, be friendly and offer trough your communication skills, support and mostly solutions to problems, options and use open ended questions to understand as much as you can.
Having Deeper Knowledge of the Product you’re selling.

Knowing your products in depth will help you sell them better, providing better alternatives or complimentary items, explaining sometimes the reason behind the price or what message the brand is trying to convey with it. In the end all of us prefer to be assisted by knowledgeable people, no matter what we are purchasing.
A positive language will leave a positive memories.

Turning a bad day into a good one for your customer can be a really good marketing tool beside helping your store revenues. To help this you should always use a positive language and be a calming presence, to empathize and put your consumer at ease.
Be focused on your goals, and keep in mind your target.

Trough outstanding service,you are aiming to leave your customers with a positive memory of the shopping experience and at the same time you want to achieve your sales goal. Keeping your goals clearly in mind will help you provide a higher quality service creating a win win scenario for both your customers and your business.
Manage the ordinary, handle the extraordinary 

You should always be prepared to handle extraordinary situations when dealing with customers, you might have to deal with a complaint or solve an issue not directly caused by you. This could be an amazing opportunity to leave a customer with a positive feelings and creating loyalty in the long period.
Knowing more is an ongoing journey, have willingness to learn.

Every consumer interaction is a learning curve, being prepared and have the willingness to learn from your mistakes and act on feedback, from both your peers and your customers will enrich your knowledge and enhance your skills. This will help you provide a better and more tailored service day after day. 

@retailroom -2016

Published by Raffaele Felaco

I am an enthusiastic leader with strong background in direct and indirect sales with an exten- sive experience in both retail and wholesale business. I have been fortunate to have worked alongside teams in structured environments both in Italy and abroad over the last 20 years, en- abling me to develop strong leadership skills, a natural approach in effective communication, the ability of positively influencing others and master complex business negotiations.

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