My dear friend Andrea Camerino is trying to obtain some interesting insights on customer service. Take few minutes and fill his survey at the link below.
“Abbiamo elaborato una specifica survey per stabilire quali siano le principali Soft Skills da ricercare e valorizzare in un team di Customer Service e per sondare la maturità delle aziende rispetto a questo tema. “
Link to the survey https://customercentricity.it/survey-le-soft-skills-del-customer-service/
Published by Raffaele Felaco
I am an enthusiastic leader with strong background in direct and indirect sales with an exten- sive experience in both retail and wholesale business. I have been fortunate to have worked alongside teams in structured environments both in Italy and abroad over the last 20 years, en- abling me to develop strong leadership skills, a natural approach in effective communication, the ability of positively influencing others and master complex business negotiations.
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