customerservice

80-20 Rule : Simply Explained

The 80-20 rule, also known as the Pareto Principle, is an aphorism which asserts that 80% of outcomes result from 20% of all causes for any given event. The widely know and used approach on identifying where the money is for the business, it might comes even 🖐 (handier) in times of uncertainty and allContinue reading “80-20 Rule : Simply Explained”

What’s a“fish-bowl” meeting?

“A fishbowl conversation is a form of dialog that can be used when discussing topics within large groups. Fishbowl conversations are sometimes also used in participatory events such as unconferences. The advantage of fishbowl is that it allows the entire group to participate in a conversation. Several people can join the discussion.” Leaders can useContinue reading “What’s a“fish-bowl” meeting?”

4 SIGNS YOUR C.E.O IS INCOMPETENT

Being in the business world for decent amount of time makes our instinct the sharper, especially if we overcome some difficult situations. Once a particular situation teaches us a lesson we’re unlikely to get in the same predicament again. Apart from your our line manager , the most important person to us, from the workforceContinue reading “4 SIGNS YOUR C.E.O IS INCOMPETENT”

The 8 most valuable customer service skills your team needs to be successful

Being Patient is the starting point.In order to serve your customers, giving them the time and attention they deserve, sometimes providing fast service is an excuse to provide poor service. Service can yet fast and efficient but still memorable. Be Attentiveness, learn ho to read your customers. The ability to really read your consumer, readContinue reading “The 8 most valuable customer service skills your team needs to be successful “